Our shared connections feel like dedicated ones because we deliver package wise committed bandwidth to each and every users no matter how many users are active in the network.
Smile Broadband is a trusted internet service brand of BDCOM, designed to meet the needs of both home and office users. We provide fast, secure, and stable connectivity for a seamless online experience.
We cover major areas in Dhaka, Chattogram, Rajshahi, Khulna, Sylhet, Barishal, Rangpur, and more. Check availability by contacting your local zone office.
● Faster, uninterrupted internet
● Safe browsing
● Customer-friendly dedicated support team
● Attractive and affordable packages
You can apply directly through our website by filling out the Connectivity form or simply call our customer care hotline to place your order.
A one-time installation fee applies for new connections.
Our 24/7 helpdesk team is always ready to assist you with any technical issues. You can submit a support ticket online or call our hotline anytime.
You can:
● View connection & package details
● Pay bills & check payment history
● Submit complaints
● Run speed & ping tests
● Access router login help
● Chat with support
● Update your profile
● Receive notifications
Tap Recharge in the app or visit https://portal.smile.com.bd/
Payment options:
● bKash, Nagad, Rocket
● Visa, Mastercard, Nexus
● Mobile/Internet banking
bKash:
● Go to Pay Bill → Select Internet
● Choose BDCOM Online Ltd.
● Enter User ID & your registered Phone Number
● Confirm payment
Nagad:
● Same steps as bKash. For help, call 09666 666 666
Yes. Go to Transaction History in the app or Payment History in the portal.
Your service may pause. It resumes automatically after your payment is confirmed.
No. All plans offer truly unlimited data with consistent speed, no Fair Usage Policy (FUP).
● Unlimited usage
● Optical fiber connectivity
● Dynamic Real IP
● 24/7 Helpdesk
● No data caps
Yes. We provide Dynamic Real IP, which updates periodically and ensures smooth browsing.
Use the BDCOM self care app’s:
● Speed Test
● Ping Tools
● Router Guide
● Or, open a support ticket if the issue persists.
Open the app → Tap Complaint → Press + to create a ticket
Or call our 24/7 support at 📞 09666 666 666
Yes, if service is available at the new location. Request via the app, portal, or Helpdesk.
No. As per BTRC regulations, FTP, Media, or Live Streaming servers are not supported due to content licensing issues.
We use FTTx (Fiber to the X), delivering high-speed internet directly via optical fiber for superior performance.
You can find it on:
● Your bill or invoice
● The app home screen under your profile
● SMS or email sent during account activation
Possible reasons:
● Too many users on the same Wi-Fi
● Old router or device limitation
● Background downloads/updates
● Router placement or signal interference
Run a Speed Test from the app for real-time insights.
Yes. Use:
● The Router Login option in the app
● Follow the router brand-specific guide provided
If unsure, contact our support team.
We send:
● In-app notifications
● SMS alerts
● Push messages for your area (if allowed)
09666 666 666 (24/7)
Or use the Live Chat feature in the app.
Yes. Just go to:
● App → Package Info → Upgrade/Downgrade Request
● Or call our support
We use industry-standard security and isolation techniques. For extra protection:
● Change router login credentials regularly
● Use WPA2 encryption for Wi-Fi
● Never share your password with outsiders
Yes. You can request a temporary hold via:
● App → Support Ticket
● Or call customer care
Access your router settings (check your router manual for instructions).
● Set the connection type to PPPoE.
● Enter the PPPoE username and password given by BDCOM.
● Save and restart the router.
