Privacy Policy

Terms of Finance

SMILE Broadband- a service brand of BDCOM Online Ltd., is now a common name among the home broadband users of Bangladesh as the Brand has now emerged as the top broadband internet service provider in the country. With super fast speed, 24/7 customer support, countrywide network and the best value for money broadband internet package plans, Smile topped the wish list of internet users in Bangladesh.

Satisfied customers paved the way to become the brand Smile is today and this is the motivating reason for everyone in the team to pursue the goal of satisfying the users above all. To satisfy the ever increasing demand of the internet users in Bangladesh, Smile has designed its internet package plans to provide more bandwidth speed at less price.

Payment Terms

Customers are required to pay their subscription fees according to the selected package plan. Payments must be completed before the due date to avoid service interruption. Late payments may result in temporary suspension of services.

All payments made are non-refundable unless otherwise stated in the refund policy. Customers are encouraged to review the payment terms carefully before subscribing to any internet package.

Service Policy

Our services are provided based on availability in specific coverage areas. The company reserves the right to modify or discontinue services when necessary for operational or technical reasons.

Customers must comply with the acceptable usage policy to maintain fair network usage and ensure optimal service quality for all users.